Frequently asked questions (FAQ) 

Click on questions and underlined links.

We suggest that you use "Search" to quickly find your answers.

  1. How do I purchase your software? What delivery options do I have?

    You can use your Credit Card, PayPal, wire transfer, Check (for US only). All these options are available when you order a product from our website. All software from our website is downloadable, but you can also order the 4Team BCD that contains installation files and Documentation, which are sent by regular mail.

  2. Do you provide a discount for Non-Profit Organizations?

    Yes, we do. Send us your NPO statement of exemption by faxand indicate the name of the actual purchaser and his/her email address, where we can send the Promo Code that will generate a 15% discount.

  3. Yes, you can get a free email and LiveChat Help support in order to install and tune-up the program properly. Please check the Support part of our Online Help.

  4. I have downloaded the product trial a month ago and now I am trying to install it. But I get message that "Your trial is over". What should I do?

    Please refer to 4Team support by email or via live chat.

  5. I just purchased the program but still don’t have the Activation Code.

    We email Activation Codes within 24 hours after the purchase. But on workdays we usually send Activation Codes within 1 hour.Please send us an email or call us if you don't receive it within this period.

  6. I have purchased additional licenses, but my new activation code activates the wrong number of licenses now. What should I do?

    Please send us an email or call us after the purchase, and we will send you a new Activation Code.

  7. Does your product  work with Microsoft Exchange?

    Yes, it does. TabView Organizer works on the Exchange type profiles. Please also check other system requirements as well.

  8. How do I update from the previous product version to a new one?

    You must uninstall the previous version (go to Control Panel Add or Remove Programs) and download and install the new one.

  9. Will I loose all Product data if I reinstall it?

    No.

  10. Must I have administrator's privileges in my computer's Windows user account if I want to install Product?

    Yes, you need to have Administrator rights to install TabView Organizer.

  11. The Demo that we have downloaded has now expired and we didn't get chance to trial it properly.  Is there any way that we can download and try it again for another 14 days?

    Please send us the extension request to support@outlook4team.com. Please provide your name, phone number, your team size and describe the purpose of extension.

  12. Does the product work with localized Outlook versions (German, Spanish, French, etc.)?

    Yes, it does.

  13. How do I start using TabView Organizer?

    After the installation of TabView Organizer, when you enter Microsoft Outlook folders for the first time, the “Enable TabView Organizer?” dialog box will automatically appear for your convenience. Click Yes in this dialog box to start TabView Organizer Wizard to setup of the Tabs.

  14. I have started TabView Organizer Wizard to set up new Tabs, but after completing the setup program displays both previous and new Tabs. How do I remove previous Tabs?

    In order to remove all existing Tabs on this folder when the Wizard is completed, check the Remove existing Tabs box during the first step of the Wizard.

  15. Can I change the location of Tab Bars without starting the Wizard?

    The location of Tab Bars can easily be changed by dragging any Tab from a Tab Bar to the top, bottom, left or right side of the main window.

  16. I did not customize any user-defined keywords lists, but the Wizard still sets them as Tabs on the Lower Tab Bar for mail folders. Why does it happen?

    TabView Organizer contains default lists of keywords. Therefore user-defined keywords can be set as Tabs even if you do not customize the keywords lists.

  17. I typed in four keywords in “User-defined keywords for mail folders” list, but the program created only one Tab. How do I create four Tabs?

    TabView Organizer recognizes each line as a single keyword. Therefore it sets as many tabs, as many lines you fill. If you type four keywords in one line, all keywords will be set on one Tab (i.e. all four keywords will be set as one filter). In order to set each of these four keywords on a new Tab, type each keyword in a new line.

  18. I added a new Tab on the Upper Tab Bar for “Contacts” folder, but when I select this Tab, the program displays all my contacts. Why doesn't the new Tab function?

    The new Tab does not operate as a filter, because no filter is applied to it (similarly to „All“ Tab). In order to apply a filter to a new Tab, do the following:

    1. Right-click the new Tab.

    2. Select Change Filter criteria.

    3. On the Customize View: Address Cards form, click the Filter button.

    4. Apply a filter to the new Tab directly on the SQL tab or check Edit these criteria directly check box and apply the filter setting on other tabs (Messages, More Choices, Advanced).

  19. I have renamed a Tab, set on the Inbox folder, but it still displays the former list of mails. Why doesn't the Tab sort out mails by the new keyword?

    Renaming of a Tab does not change the existing filter (i.e. keyword set on the existing Tab). In order to replace the existing filter, do the following:

    1. Right-click the Tab, on which you want to change the filter.

    2. Select Change Filter criteria.

    3. On the Customize View: Messages form, click the Filter button.

    4. Change the filter (i.e. keyword set on the existing Tab) directly on the SQL tab or check Edit these criteria directly check box and change filter setting on the other tabs (Messages, More Choices, Advanced).

  20. A friend sent me an email from a new temporary account. How can I attach this email to the rest of the emails, sent from his common account?

    In order to attach this email to the rest of the emails, sent by one sender, do the following:

    1. Right-click this email message.

    2. Point to Create Tab by Sender and select a Tab Bar, where Frequent Senders are set as Tabs.

    3. Right-click any Tab on this Tab Bar and select the Manage this Tab Bar option.

    4. Check the boxes on the left column (To Merge) next to the displayed names of the same sender and click the Merge button.

  21. I have switched from "Inbox" folder to "Calendar" folder and the program displays a grey field with no information in it. How can I restore the set up Tabs and view the information stored in "Calendar" folder?

    Click the Refresh button on standard Outlook toolbar.

  22. I disabled TabView Organizer for "Inbox" folder, and some of my mails disappeared. How can I restore these mails?

    1. On the Microsoft Outlook View menu, point to Arrange By and select Custom.

    2. On the Customize View: Messages form, click the Filter button.

    3. In the lower right-hand corner of the SQL tab, click the Clear All button.

  23. I have uninstalled "TabView Organizer" on my computer, but Outlook folders still include a note "Filter Applied" in the heading of the folder pane. How can I remove this note?

    1. On the Microsoft Outlook View menu, point to Arrange By and select Custom.

    2. On the Customize View: Messages form, click the Filter button.

    3. In the lower right-hand corner of the SQL tab, click the Clear All button.

  24. After the installation of TabView Organizer on my PC I have noticed one peculiarity in Outlook performance: when I exit Outlook and check the processes in the Task Manager, OUTLOOK.exe is in process even in quite a while. Furthermore, when I try to start the Outlook the next time, a notification about the encountered problems appears. How can solve this problem?  

    This problem may emerge if you do not restart your PC after the installation of TabView Organizer. In order to solve this problem, simply restart your computer.

Support, Contact us

TabView Organizer website